Tourism is a hugh and dynamic industry that is comprised of a wide variety of service businesses that reflets the same dynamics and priorities that a manufacturer would have for operations plannings (OP) and supply chain management (SCM). An example of a service business is the cruise ship sector in which vacationers travel via these types of vessels to various destinations.
While manufacturers produce tangible product and wastes, service companies also produce waste, but their products are intangible. For example, the product that a personal trainer might produce is a healthier client. Managers in both industries share similar interests in eliminating waste and delivering quality products.
The movement and connection of goods and services from the point of origin, or the original source, to the end user is referred to as "the supply chain." Supply chain Management involves the effective management of many processes such as Supplier/ Vendor relationship management, Order Processing, Information Systems management, Sourcing and Procurement, Production Scheduling, Inventory Management, Warehousing and Distribution, Customer Services and Enviromentally sustainable practices.
Just as in the manufacturing industry, the service industry takes the coordination of a variety of resources such as financial, material and human, all working togather to manage these processes in order to achieve organizational goals.
Policies in both the manufacturing and service industry sectors might include social and enviromental impact considerations such as the use of resource and the disposal of wastes. Religious, cultural, political and legal issues such as human rights, use of child labour, wage and hours, human resourse impact issues such as age, gender and other gorms of discrimination must also be considered .
In a manufacturing situation, these consideration would impact the goods and services that the cruise industry might use. SOme of these goods include foods, linens, toiletries, furnishings, packing, electronics, fuels etc. All of these products are outputs of a manufacturing process that a cruise ship might use and all of tgese products impact the enviroment from the original sourse to the end-user.
Organizations in both industries need to develop a sustainability mindset and identify where waste is being generated in their companies and along their supply chains, the reason why and when, at what stage it is being produced
So, for example,the manager of a service business that is socially and enviromentally conscious, and who wants to improve their SCM and incorporate of the inputs that a manufacturing company utilizes in its production process and in delivered and the impact that disposal of these products have on the enviroment.
Likewise, manufacturing companies needs to be considerate of the inputs that their suppliers utilize in their operations. As mentioned before, these inputs include but not limited to the various impact considerations previously mentioned.